Analytics platform
CipherHealth’s fast growing Digital Rounding app had become cluttered by client-requested features, impacting nurses using it to take patient notes. To streamline nurses’ experience on the app, I surveyed account managers who worked closely with the care facilities. This surfaced insights, e.g., that nurses navigated rounds by room number, in conflict with the app's alphabetical patient list.
I gradually redesigned the app to reflect nurses' workflow through enhancements such as making patients lists clearer and easier to sort, consolidating patient details, improving in-app analytics, and introducing quick-access actions. These enhancements helped Digital Rounding be recognized as best-in-class for three consecutive years, establishing it as one of CipherHealth’s flagship products.
Patient follow-up app
Digital nurse rounding analytics
As CipherHealth digitalized facilities' processes, it gathered valuable data, but struggled to turn it into actionable insights for care managers. My task was designing the platform that automated the display of this data. To understand priorities and pain points, I conducted internal research across departments to map collective knowledge, define user personas, and then create an agreed upon user journey for each of them.
Prioritizing essential features identified during research, I designed interactive dashboards that enabled users to quickly filter and drill down into reports, leave contextual comments, and easily export data. Once released, adoption of the dashboards grew rapidly, turning analytics into another flagship product, and transforming hundreds of facilities’ ability to make rapid, data-driven operational decisions.
Project personas
User journey map, tracking the experience of each persona.
Care provider messaging on the Patient follow-up app
Patients discharged from hospitals often lost contact with their care teams, creating gaps in follow-up care. One client’s direct request led us to envision a simple yet powerful Patient follow-up app.
Using direct client input and patient feedback, I narrowed down essential functionalities into a streamlined MVP: secure messaging, customizable health metrics, provider-curated resources, and simplified feedback mechanisms. While short-lived, this patient-facing tool helped strengthen client relationships and became CipherHealth’s first B2B2C offering, a strategic new product line that would grow over the years.
Patient details on nurse rounding app
Coordinating work across large facilities can be a logistical challenge for Nurse managers and staff. The team had identified an opportunity to leverage large screens on common nurse areas to inform the status of different staff members on the floor. It needed to also allow managers to easily create maps of their facility’s floorplans.
I proposed a solution that provided a dynamic real-time display of a facility's floorplan and its care teams. It leveraged familiar visual conventions from other CipherHealth products to reduce clutter and keep learning curves for staff minimal. That was paired with a simple map-editing interface for managers, which provided just the essential graphic tools. This tool helped care-facility staff improve coordination, ultimately reducing missed tasks and delivering better patient care outcomes.
Facility floor plan tracking tool
The OS allowed access to the complete bundle of CipherHealth's apps to be consolidated in one place
With increasing adoption of CipherHealth products, facility managers increasingly needed to switch between tools to coordinate work across the system. Integrating the effort alongside a PM and a Senior developer, I was tasked with designing a platform where all of the company’s different apps could be accessed.
My research into similar bundling solutions indicated the use of intuitive navigation and simple workspace customization as critical requirements, especially for non-technical users. In the final design, I leveraged common OS paradigms such as windows, tabs, and alert toasts to create an intuitive navigation. It kept the technical barrier low, and allowed the tool to be quickly integrated into existing workflows.